Contact Us & FAQ

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RETURNS: Email us at and provide us with either your order Confirmation Number (for orders placed online) and which item(s) you wish to return.You have 10 days to return your item. You must pay for your return.

SHIPMENT: Please allow a processing time of 2 to 5 business days from the time of placing your order for your order to ship. We will contact you if we anticipate a major delay in the order!

UrbanHippie does not ship Saturdays, Sundays or on national holidays. Occasionally, orders will take longer depending on stock availability. We will notify you if this is the case with your order.